Refund and Cancellation Policy
Strategic Alliance Management Services Pvt. Ltd. (SAMS) reserves the right to refuse/ cancel any order for services received on this website.
SAMS at its sole discretion may refuse to entertain and/or cancel any order(s):
(1) Suspected of being a fraudulent transaction, or
(2) Not in accordance with the Terms of Use of its offering, or
(3) For any reason outside the control of SAMS, including causes relating to difficulties faced in service delivery.
Refund Policy
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Requests for a refund shall be entertained and processed only in accordance with the specific terms provided in the product offering write-up available on our website for the service.
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In case of failed transactions or double realization of account for the same order, the total amount of second realization will be refunded, subject to transaction/payment gateway charges levied if any.
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In case of cancelled order/ failed transactions, the bank/ card transaction charges charged by the bank/payment gateway directly shall not be refunded.
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SAMS offers no guarantees whatsoever for the accuracy or timeliness of the credit of refund in the buyer’s card/ bank account due to banking channel or other technological delays.
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A refund shall not be provided for work already completed.
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No refund is possible of fee paid in the form of administrative fees, service charges or transaction fee.
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Taxes paid on services levied by regulatory bodies shall not be refunded.
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No refund shall be entertained in case an order gets canceled due to any violation of terms stated in the product offering write-up on our website for the service.
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SAMS shall not assume liability to pay a refund if the delay or service disruption happens due to third party involvement.
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Eligible refunds shall be made within a timeline of 14 days after the approval of cancellation of orders, upon expiry of which the payer can escalate the issue to SAMS contact persons.
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The refund amount will be credited back by using the original payment method of the customer.
Cancellation Policy
- Requests for cancellation shall be entertained and processed only in accordance with the specific terms provided in the product offering write-up available on our website for the service.
- No cancellation is possible for services offered with promotional discounts on special occasions viz. Independence Day, Christmas and New Year. These are limited edition offers for which a refund shall not be possible.
- Cancellation or refund is not possible for services orders placed under same day delivery.
