011 4165 3612; 4165 2117 | consult@sams.co.in

Job Description

Business Manager- Optical Services

Dr. Shroffs Charity Eye Hospital

New Delhi

1. POSITION VACANT: Business Manager- Optical Services, Dr. Shroff’s Charity Eye Hospital, New Delhi




Established in 1914, Dr. Shroff’s Charity Eye Hospital (SCEH) is one of the oldest and largest eyecare institutions in the country. It is globally respected for the provision of comprehensive eye and ENT care, high-impact work among communities, quality research work and publications, and extensive education and training programmes for the healthcare fraternity.


SCEH provides state-of-the-art and comprehensive eyecare services through a team of highly experienced and well-trained physicians, who are deeply committed to patient care.


SCEH has completed 100 years of existence and along with its tertiary center in New Delhi, has seven regional surgical hubs across the states of Uttar Pradesh and Rajasthan. The organization has a staff and trainee complement of 1,500 persons and performs 50,000 sight-restoring surgeries as well as provides clinical services to 500,000 people across its service footprint, each year.


SCEH works on a cross-subsidy model and performs 50% of its surgeries free, or at highly subsidized rates. It works in close partnership with leading international players in community eye health, as well as some of the best-known corporates in India. The core verticals of the organization are ophthalmology service delivery, community eye care, research, and medical education.


For more information about the organization, please visit: https://sceh.net/




The Business Manager- Optical Services (BM-OS), shall be responsible for overseeing and managing all aspects of optical services within the hospital. S/he will be involved in strategic planning, financial management, staff supervision, and ensuring the delivery of high-quality optical services to patients. S/he will also collaborate with various departments to optimize business operations and enhance the overall patient experience.


Key Job Responsibilities:


(A) Strategic Planning:

(1) Develop and implement strategic plans for the optical function in alignment with the hospital's overall goals and objectives;

(2) Identify market trends, competition, and opportunities for growth in optical services.


(B) Financial Management:

(1) Prepare and manage budgets for the optical department, ensuring cost-effectiveness and profitability;

(2) Monitor financial performance, analyze variances, and implement corrective actions, as necessary;

(3) Drives sales growth and geographical expansion of the optical function.


(C) Supply Chain Management:

(1) Support the Business Lead in:

(a) Vendor Sourcing;

(b) Communicating and negotiating with suppliers and vendors to execute more cost-effective deals;

(c) Procurement and end-to-end management of inventories i.e. frames, lenses and accessories;

(2) Provide cost-effective solutions for supply chain processes. (Encompassing the Central Store as well as site stores at different locations);

(3) Resolve issues as and when they arise (e.g. delays in delivery, damages, etc.);

(4) Maintain inventory as well as records for the same (Frames, lenses and accessories);

(5) Maintain MOQ and ensure the timely replenishment of stocks;

(6) Provide constructive feedback to the Secondary Centers and Vision Centers;

(7) Enhance speed, communication, consistency and accuracy in dealing with inquiries at the Secondary Centre, orders, delivery, shipping documentation, and customer complaints.


(D) Operational Oversight:

(1) Supervise day-to-day operations of the optical department, including inventory management, product selection, and vendor relationships;

(2) Implement efficient processes to optimize workflow and enhance productivity;

(3) Document Standard Operating Processes (SOPs) for counter sales and other services to customers, inventory management, finance, payments to vendors, complaints handling, audits, finances, information flows, and technology interventions;

(4) Monitoring and Audit of Operations: The BM-OS shall also be responsible for monitoring and auditing operations.


(E) Staff Management:

(1) Recruit, train, and manage optical staff, ensuring a high level of competence and customer service;

(2) Conduct performance evaluations and provide constructive feedback to foster professional development.


(F) Quality Assurance:

(1) Ensure compliance with industry standards, regulations, and best practices in optical care;

(2) Implement quality assurance programs to maintain high standards of patient care and satisfaction.


(G) Customer Service:

(1) Foster a customer-centric culture within the optical department, promoting excellent customer service and patient satisfaction;

(2) Address patient concerns and feedback to continuously improve service quality.


(H) Marketing and Promotions:

(1) Develop and execute marketing strategies to promote optical services and products;

(2) Collaborate with the hospital's marketing team to create promotional campaigns and community outreach programs.


(I) Technology Integration:

Stay abreast of technological advancements and recommend the adoption of new technologies to enhance service delivery.


(J) Collaboration:

(1) Collaborate with other hospital departments, including ophthalmology and administration, to ensure seamless patient care and operational efficiency;

(2) Build relationships with external stakeholders, such as suppliers and insurance providers.


Undertake any other task assigned by the Supervisor/ Line Manager, based on organizational requirements.




Qualifications and Experience:

(1) Applicants must have a Bachelor's Degree in Business Administration, Healthcare Management, and/or other relevant fields;

(2) MBA will be given preference;

(3) 10 to 15 years of experience in the retail business especially PAN India Supply Chain Management;
(4) Proven experience in developing businesses ground up with entrepreneurship;

(5) Strong financial acumen and experience with budgeting and financial analysis.


Essential Skills and Competencies:

(1) Strong leadership and team management skills;

(2) Excellent communication and negotiation abilities;

(3) Entrepreneurial skills to expand the business, establish brands and manage growth.




The gross compensation budgeted for the position is attractive. Please note that the offer made to the selected candidate shall be commensurate with qualifications, experience, and salary history.


6. LOCATION: New Delhi







Strategic Alliance Management Services P Ltd.
1/1BChoudhary Hetram House, Bharat Nagar
New Friends Colony, New Delhi 110 025
Phone Nos.: 011- 4081 9900; 4165 3612




Eligible candidates interested in the position can apply using the link https://bit.ly/Apply-BM-OS-SCEH by or before June 20, 2024.